Field Authority Group

About Us

Field Authority Group combines HVACR expertise, instruction, and consulting to elevate technician performance at scale.

A modern training room setup featuring multiple open laptops on a long light-wood table, each displaying structured field service training modules and checklists, surrounded by neatly stacked binders, color-coded sticky notes, and a digital whiteboard at the front showing a workflow diagram. The space is enclosed by glass walls with a blurred view of a corporate corridor beyond. Bright, diffused ceiling lighting and soft daylight from a side window create a balanced, neutral illumination. Shot from a slightly elevated angle with sharp focus throughout, the photographic image communicates organized learning, professional development, and structured technician training in a clean, corporate environment.
An advanced field service command center with a curved desk lined with ultra-wide monitors showing live technician locations on maps, service queues, AI-generated recommendations, and performance KPIs. A compact server unit with subtle indicator lights sits beside a noise-canceling headset and a neatly arranged notepad with a pen. The backdrop includes a large wall display of a global service coverage map with glowing nodes. Cool-toned LED lighting and low ambient room light create a focused, high-tech atmosphere. Captured from a slightly low, cinematic angle with a moderate depth of field, the photographic scene emphasizes technology, AI-driven decision support, and operational excellence.

Built For Field Service

Field Authority Group helps service organizations turn technicians into trusted advisors, blending 18 years of HVACR experience, UA Local 250 instruction, and commercial leadership to build scalable training, AI tools, and workflows that support consistent troubleshooting and service performance.

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Meet the founder

Giovanni Licea

Founder

Giovanni brings 18 years of HVACR experience and UA Local 250 instructor credentials to Field Authority Group. His work connects technical education with the practical challenges technicians and service organizations face in the field.

Through consulting, training, documentation systems, and practical AI-enabled tools, he helps individual technicians, HVACR contractors, trade schools, apprenticeship programs, and enterprise service organizations strengthen field-service performance.

How We Improve Technician Performance

We align skills, systems, and data: focused training, streamlined workflows, AI insights, and clear metrics that technicians and leaders actually use.

A modern training room setup featuring multiple open laptops on a long light-wood table, each displaying structured field service training modules and checklists, surrounded by neatly stacked binders, color-coded sticky notes, and a digital whiteboard at the front showing a workflow diagram. The space is enclosed by glass walls with a blurred view of a corporate corridor beyond. Bright, diffused ceiling lighting and soft daylight from a side window create a balanced, neutral illumination. Shot from a slightly elevated angle with sharp focus throughout, the photographic image communicates organized learning, professional development, and structured technician training in a clean, corporate environment.
An advanced field service command center with a curved desk lined with ultra-wide monitors showing live technician locations on maps, service queues, AI-generated recommendations, and performance KPIs. A compact server unit with subtle indicator lights sits beside a noise-canceling headset and a neatly arranged notepad with a pen. The backdrop includes a large wall display of a global service coverage map with glowing nodes. Cool-toned LED lighting and low ambient room light create a focused, high-tech atmosphere. Captured from a slightly low, cinematic angle with a moderate depth of field, the photographic scene emphasizes technology, AI-driven decision support, and operational excellence.
A modern training room setup featuring multiple open laptops on a long light-wood table, each displaying structured field service training modules and checklists, surrounded by neatly stacked binders, color-coded sticky notes, and a digital whiteboard at the front showing a workflow diagram. The space is enclosed by glass walls with a blurred view of a corporate corridor beyond. Bright, diffused ceiling lighting and soft daylight from a side window create a balanced, neutral illumination. Shot from a slightly elevated angle with sharp focus throughout, the photographic image communicates organized learning, professional development, and structured technician training in a clean, corporate environment.